Delivery & returns
We want you to love what we make. If something’s not right, we’ll make it right.
Delivery
Every piece is made to order in our Isle of Wight studio and dispatched within 3 working days with Royal Mail. You’ll get a confirmation email the moment you order, and a tracking email the moment it’s on its way.
Returns — the short version
Changed your mind? You’ve got 30 days from delivery to return any standard item — just email us first. Personalised pieces are made just for you, so we can only take those back if something’s wrong — and if something is wrong, we’ll always make it right. This policy applies to orders delivered within the UK.
Standard items
If you’re not happy with a standard (non-personalised) item for any reason, email shop@wightmade3d.com within 30 days of delivery with your order number. Send it back unused and in its original condition, and we’ll refund it within 14 days of it reaching us. You cover the return postage, unless the item is faulty — then it’s on us.
Personalised items
Because they’re printed or engraved just for you, personalised pieces can’t be returned for a change of mind. But if yours arrives faulty, damaged, or the personalisation doesn’t match what you approved at checkout, tell us within 30 days and we’ll replace it or refund you in full, postage included. (Do double-check names, dates and spellings at checkout — we make exactly what you approve.)
If anything arrives less than perfect
Email a photo to shop@wightmade3d.com with your order number. Often we won’t need the item back at all — we’ll simply send a replacement or refund you straight away, and if we do need it returned, the postage is on us.
The legal bit
Nothing on this page limits your statutory rights, including your 14-day cancellation right for online purchases of non-personalised goods under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015.